Main Conference Day Two: November 28, 2018
7:30 am - 8:00 am Check In and Networking Breakfast
8:00 am - 8:10 am Chair’s Opening RemarksJose Pires - Former Global Vice President & Director of Business Excellence, Marathon Petroleum
8:10 am - 8:50 am NASA Risk and Safety Culture: Minimizing the risk of a catastrophe by bringing the lessons of space homeDavid Loyd - Assistant Director, Institutional Safety and Mission Assurance, NASA
As the Chief of the Safety and Test Operations Division at NASA’s Johnson Space Center (JSC), David Loyd understands the challenge of integrating cutting-edge risk management practices and techniques throughout a large organization with an extraordinarily diverse mission. In this riveting presentation, you will learn how past mission and institutional failures helped NASA establish a safety culture and a uniform risk management environment. David will also discuss how the loss prevention industry has in uenced NASA’s approach to sustaining its unique, yet aging, infrastructure.
• How the lessons learned at NASA can augment and enhance the strong operational risk management capabilities that already exist within hazardous industries
• How NASA’s safety capabilities have been speci cally developed to minimize the risk of loss of life and loss of mission: What can the Energy and Utilities industry learn from this?
• Moving beyond the use of historical data - specifically:
- Proactive and predictive: designed to give you the information you need when you need it, not when it’s too late
- Designed to flag warnings early: Before catastrophic events occur
- Demonstrated: These capabilities have been used at NASA for years
David LoydAssistant Director, Institutional Safety and Mission Assurance
8:50 am - 9:30 am Making Excellence Operational: Delivering Canada's Energy Safely and ResponsiblyJacob Irving - President Energy Council of Canada
Chris Bloomer - President & CEO, Canadian Energy Pipeline Association
Anne-Raphaëlle Audouin - President, Canadian Hydropower Association
- How does Canada's energy and utilities industry rank globally with respect to operational excellence?
- What impact can operational excellence have on business performance?
- What should you be focusing on now to ensure that your fundamental business performance will be better in 2 years than it was 2 years ago?
- How can you focus the company's limited resources in this environment to help deliver these improvements?
Energy Council of Canada
Chris BloomerPresident & CEO
Canadian Energy Pipeline Association
Canadian Hydropower Association
INTERACTIVE ROUNDTABLES ON NEXT GENERATION OPERATIONAL EXCELLENCE
9:30 am - 10:10 am Taking a collaborative approach: The power of supply chain engagement to drive Operational Excellence in Health and SafetySimon Watson - Head of Health, Safety, Security & Wellbeing, Thames Water
Simon Watson is head of health, safety, security and wellbeing at Thames Water, responsible for the strategic and operational direction of health and safety within the Operations business. Thames Water is the public water supply and waste water treatment provider for London and surrounding area and is the UK’s largest water and wastewater services company, supplying 2.6 billion litres of drinking water per day, and treats 4.4 billion litres of wastewater per day. Simon has held numerous safety critical roles including heavy civil infrastructure, engineering, marine,construction and utilities. He believes in the importance and endless possibilities of effective supply chain engagement to change the landscape of health, safety and wellbeing bene ts. In this insightful presentation, he will discuss:
- Thames Water’s innovative approach to working with its supply chain: Building trust to create an environment that allows each partner organization to ourish together.
- The development, establishment and delivery of a unique engagement model that places control in the hands of all partners to achieve a common goal.
- Thames Water’s ground breaking approach in using psychology alongside organizational performance to select supply chain partnerships.
During this talk Simon will share the lessons learned over the past ve years in shaping this program and will provide practical guidance on how to follow a similar path should you wish to do so.
Simon WatsonHead of Health, Safety, Security & Wellbeing
10:10 am - 10:40 am Networking Break
10:30 am - 11:10 am Risk Management Applied to Operational Excellence: Optimal Facility risk profilesHugo Ashkar - Global Risk Manager, BP
• Understanding the various types of risk – and what that means for your business or project
provides you a holistic view of a your risk profile
• Identifying, assessing, responding to risks is good; yet the journey to risk informed decision
making demands more
• Ensuring effective risk governance and reporting mechanisms are in place is sound; yet
knowing what (to prioritise), how and when is better
Hugo AshkarGlobal Risk Manager
11:10 am - 11:50 am From Rock Concerts to Reactors: Using Innovation to Reduce Critical Path TimeIan Rowley - Vice President of Outage & Maintenance Services, Bruce Power
· Leveraging technologies outside of Nuclear to bring new ideas to reducing critical path time
· Using vendors to work as partners to drive towards a common goal
· How “storyboards” can be used for knowledge management of key logistics
· Demonstrating the overall improvements in the work program and reduction of error likely situations
Ian RowleyVice President of Outage & Maintenance Services
HUMAN CENTRED OPERATIONAL EXCELLENCE
11:50 am - 12:30 pm Interactive Discussion Groups: Adapting to today, Building for tomorrow: Closing the Operational Excellence “Execution Gap”
Without question, our industry is in transition. We are all doing more with much, much less – and rightsizing Operational Excellence to adapt to today and build for tomorrow. But rightsizing doesn’t have to mean downgrading: forward-thinking companies are laying the operational excellence groundwork for the future. This interactive session will allow you to consider the key requirements for success in the current business environment and beyond. You’ll identify where you feel gaps exist within your own organization or program and then choose the speci c roundtable that is best aligned with those gaps and meet with other industry peers with the same ‘gaps’. Designed to enhance the level of collaborative, strategic discussion and idea sharing, these facilitated interactive roundtables will help you walk away with actions you can take back to the of ce and share with your executive team.
12:20 pm - 1:00 pm Networking Lunch
1:20 pm - 2:00 pm Organizational effectiveness: Developing the framework needed to reduce risk and improve complianceCaptain Hung Nguyen - Former U.S. Coast Guard Captain and Co-chair, Deepwater Horizon Joint Investigation Team
In 2010, Captain Hung Nguyen, U.S. Coast Guard (retired) led the Joint Department of Homeland Security and Department of the Interior Investigation into the Deepwater Horizon casualty, which resulted in the largest oil spill in the U.S. History. Many of the report’s recommendations have been implemented to improve offshore oil and gas exploration and production activities.
This insightful keynote address will walk attendees through his experiences and show why organizational effectiveness requires participation and trust from everyone in the organization. The level of participation depends on trust and is the key factor in promoting communication, coordination, and collaboration. As President Theodore Roosevelt once said, “Nobody cares how much you know, until they know how much you care.” Using the CARE framework, Captain Hung Nguyen will discuss how to enhance organizational effectiveness by promoting:
• Clarity of mission
• Reinforcement of values and standards
• Alignment of systems
• Empowering the workforce
Using the CARE framework, Captain Hung Nguyen transformed Sector Ohio Valley into one of
the best Coast Guard operational units. Following his retirement from the Coast Guard, Captain Nguyen served as a Transportation Security Executive at TSA and Director, Global HSE Programs at Noble Drilling. In these capacities, Captain Nguyen successfully developed and implemented many process safety management tools that enhanced his organizations’ performance excellence.
Captain Hung NguyenFormer U.S. Coast Guard Captain and Co-chair
Deepwater Horizon Joint Investigation Team
2:00 pm - 2:40 pm Driving Operational Excellence to the FrontlineSheikh Nahyaan - General Manager, Grid Operations & Emergency Management, Toronto Hydro
Stephane Demers - Director of Operations, Montreal Refinery, Suncor
• Creating a roadmap for the implementation journey from the boardroom to the frontline
• Aligning strategy with execution
• Identify opportunities to leverage OE tools to eliminate sources of value loss in your operations
• Close the execution gap on OE: why do some organizations do this well while others struggle?
• Learning from others mistakes: Recent challenges and lessons learned from those who’ve been there
Sheikh NahyaanGeneral Manager, Grid Operations & Emergency Management
Stephane DemersDirector of Operations, Montreal Refinery