21 - 23 October, 2019 | Toronto, Ontario

Main Conference Day One: November 27, 2018

7:00 am - 8:00 am Registration and check in

8:00 am - 8:05 am Welcome from conference director

8:05 am - 8:15 am Chair’s opening address

8:10 am - 8:50 am Gaining business value from Operational Excellence

There has never been a more critical time for energy and utilities companies to be focused on Operational Excellence – its critical not just for survival but in order to thrive in the years ahead. The innovators that have strategically invested in operational ef ciency programs are demonstrating their operational resilience – while marginal operators must signi cantly improve in order to position themselves for long-term growth in an increasingly competitive marketplace. With so many companies hampered by complexity and inef ciency, now is the time to optimize your operations to yield more productivity and fully harvest the bene ts of technology, scale and standardization.
Many of us have an Operational Excellence or CI program in place – but does it truly link planning and operations to strategy? Are you getting the most business value you possible can out of it? What about metrics – what is the true impact of OE on your business’ financial performance? Do you know?
This dynamic panel will discuss these issues and more – including how to reduce complexity and variability with clearly defined standards and accountabilities, build the most compelling case for deeper OE focus and demonstrate to your executive leaders and shareholders the true impact that Operational Excellence can have on the bottom line. 

8:50 am - 9:25 am Cultural Change Programs: Understanding how to make culture change happen to drive out risk and enhance operational excellence

• How can we de ne culture?
  • Implementing changes in leadership thinking and behaviours to drive out operational risk and support transformation
  • Leadership and culture change: why it needs to start at the top
  • What are the stages of culture change – can we ‘learn’ a new culture?

9:25 am - 10:00 am Understanding the connection between culture and safety, environmental and financial performance

•    What’s the link between culture, reliability and Operational Excellence?
•    With so much volatility and risk in hazardous industries today – what impact can culture change can have on safety performance? environmental performance? compliance? nancial performance?
•    Where should the responsibility for changing culture sit in an organization?
•    Can you measure organizational culture?
•    Where do you start when it comes to changing culture?

10:00 am - 10:20 am Morning Networking Break

Asset Performance Optimization

10:20 am - 10:55 am Operational Excellence in Asset Management & Reliability - A Case for a Center of Excellence

After a decade of varied site-driven reliability improvement efforts across it operations,
Cameco Corporation’s Operational Excellence group recognised an opportunity to further
improve by embracing asset management thinking and to linking its reliability efforts to
a corporate asset management program. It then successfully made a case for a center
of excellence for Asset Management & Reliability. This presentation will provide a brief
history of asset reliability improvement efforts at Cameco and reasons for and challenges
with setting up its new center of excellence.

10:55 am - 11:35 am Long term asset optimization: How Enbridge Gas Distribution is reducing asset risk and realizing optimal value from its assets

• Balancing costs, opportunities and risks against the desired performance over the life
cycle of our assets
• Effectively deploying capital across all asset classes based on quantitative risk or
• Integrated Management System: Framework approach to establishing an asset
management program
  • • Improving visibility into asset based decision making

11:35 am - 12:15 pm Building on the Promise of LNG Canada: The Path to FID and First LNG

  • Exploring market trends, key drives and LNG's role in the transition to a low carbon future
  • Understanding the potential opportunities for Canada - and the rest of the world
  • Learning about the path and upcoming work to building a mega LNG project in Canada

12:15 pm - 1:00 pm Networking Luncheon

Digital Transformation

1:00 pm - 1:30 pm Field Service Transformation: Empowering the Digital Workforce

• Burning drivers in asset management and customer enablement that are driving the transformation of
field services
• Digital technologies that are enabling, facilitating and transforming field services including: Internet of
things, Big data / analytics, Mobile devices, Cloud services, Augmented reality, Wearables
• Leading new operating field practices that could deliver value and a positive business case - field and
office productivity
• Lessons learned from successful Energy and Utilities field service transformations including change
  • management, sustainability, benefits realization and implementation agility

1:00 pm - 1:30 pm Digitizing the Energy Economy

• Preparing for the new energy economy and sustainability initiatives
• Learning about the various factors impacting quick decisions to energy savings opportunity
• Gaining insight on the importance of IoT enabled devices and software
• Understanding how to make use of data from across your installed base and convert it to into actionable insights

2:00 pm - 2:40 pm Modernizing System Operations at HydroOne: Leveraging people, process and technology to drive Operational Excellence

• Leveraging the right processes, roles and responsibilities to enable effective decision making and improve
business performance
• Removing costly and inefficient variation across your operations by deploying standardized processes and systems across
the organization
• Creating a high reliability culture: How to embed operational excellence in your organizational DNA
• Operation optimization technology: Gaining a real-time perspective of how your operations and asset are doing – along with the
insight to trigger the right actions needed to maximize uptime
• How HydroOne is leveraging new asset monitoring technologies to reduce outage duration
• Using predictive analytics to enable asset optimization and safer, more reliable operations
• Combining real time data with enterprise operational data to improve operational reliability

2:40 pm - 3:10 pm Solution Insight Session

Branded as “the best networking session I’ve ever attended” by a number of past Summit delegates, this structured networking session is the ideal opportunity for you to capitalize on time out of the office by speaking to the experts in attendance and learning about the solutions available to your specific OE challenges.
How does it work? It’s easy. You spend seven minutes at a table of your choice, and when the bell rings you’ll be directed to the next one to start another round of networking. At the end of the session you’ll have met most of your peers, and if you haven’t, you can continue into the networking cocktail reception at the end of the day. 
Human Centred Operational Excellence

3:10 pm - 3:40 pm Leading Millennials to Operational Excellence

Millennials are an integral part of today’s workforce and tomorrow’s leadership. Having
grown up in an environment much different than previous generations, they in turn have
different goals, priorities, and habits when it comes to their careers.
• How to motivate and give a purpose to this generation of future leaders
• Understanding their inherent skill sets - and how to use them to the advantage of your
• Creating a work environment that encourages communication and values the opinions of
its younger members
• Re-considering the “traditional workday” for maximum productivity

3:40 pm - 4:10 pm The path to Safety Excellence through Operational Discipline: Balancing the focus on low probability high consequence events with high probability low consequence events to change culture and behaviors

  • What does it mean to achieve excellence in health and safety?
  • Designing a model that integrates safety maturity within a management system framework to drive consistency and provide clear expectations
  • Creating standardized approaches to business functions: Centralizing knowledge and oversight, while giving flexibility in implementation
  • The cultural transformation: Focusing on employee mindset and behaviours – the critical role of front line supervision 

4:10 pm - 4:30 pm IoT and Artificial Intelligence Tools for Reducing Downtime in Industrial Operations

This presentation will discuss the challenges of reducing operating costs and the new tools and strategies that are available:
  • Fault detection in rotating equipment
  • Machine learning tools
  • Modern condition monitoring systems
  • Sensor technology
  • Remaining useful life of rotating assets
  • Applications of the technology

4:30 pm - 5:10 pm A large scale, complete turn-around transformation case study: How Veolia drives significant efficiency and growth from their courageous business process and architecture re-engineering project

Veolia Group, headquartered in France, is a $30B company with 164,000 employees worldwide. It has four main service and utility areas traditionally managed by public authorities – water management, waste management, transport and energy services. The vast Business Management experience with Veolia Group of Madalin Mihailovici, Mihai Savin, Irina Munteanu and their Colleagues within the Apa Nova Bucharest Management Team was combined with Cristian Matei’s experience who - after 20 years working with ABB, Alstom Power or General Electric as Global Head of Operational Quality & Continuous Improvement or Global Head of Learning & Development - joined Veolia in 2016 as Head of Transformation. In this inspiring case study, they will take the audience through the company’s transformation journey, including insight into:
  • “The burning platform” and how to deal with crisis management - while transforming problems into opportunities
  • Using a three-phased holistic approach to re-engineer business processes and organizational architecture to achieve higher business performance
  • Putting necessary tools and methodologies in place to transition from opinion-based leadership to a data-driven organisation
  • How to design continuous improvement management processes to continuously exceeding all stakeholders’ expectations while creating the self-sharpening organization 

5:10 pm - 6:00 pm Innovation Acceleration: Ideas, Methods and People

In a fast changing world, how do you build a culture where extraordinary innovation becomes ordinary? A culture that lasts and consistently delivers exponential leaders, growth and value creation. The key ingredients to innovation acceleration are not what you see portrayed most often in themedia. Great, enduring organizations know what it really takes to create and, most importantly, scale innovation. We will explore how to blend disciplined innovation methods with elements of venture capitalism, crowdsourcing and collaborative leadership to deliver rapid and sustainable business improvements and innovations in any industry.

6:00 pm - 7:00 pm Networking Cocktail Reception for all Conference Attendees, Speakers and Sponsors